FAQs

No Refill is not closed, but changed it up drastically for 2026, due to new-ish health issues, wanting to expand offerings without tiring myself to an unrecognizable version of me, and wanting to spend more time on a couple other endeavours…*plastics recycling*

Reintroducing Refill, with a fully online ordering system, circular jar program, local pick up spots across the city in independently owned businesses, and as we have always had, weekly delivery.

That would indeed be dumb, but Refill has a built in deposit jar system that charges you for the container, you return it, we clean, sanitize, and reuse! Its circular!

Also, working on streamlining some cool new packaging to make at home refilling WAY easier.

It’s a set of double doors, teal, that are up a platform on the Sutherland side of 422 Jarvis. Across from the train tracks, and you can park in front of the metal raised stairs. Signage and painting is waiting for warmer weather, and Google will not let me re-verify Refill until that is done, so apologies.

https://maps.app.goo.gl/CpfcadW7aVQnCpXQ9

As soon as you empty your Deposit Jar, fill it with a bit of water, give it a good shake, and empty. Just a simple, effective rinse of the inside and outside is necessary. Ideally, let it dry before sealing it back up. Please Leave labels on the jars – it attaches it to your order so you don’t have to label them with your name/email when you return the jars.

Return the jars to Refill these ways:

Delivery Folks – leave them in a bag or box out for us to swap on your next order, or if you are of the rare variety that answers the door, hand them directly to the human doing the deliveries.

Warehouse Folks – Bring them with you and hand them to me.

Pick Up Spot Folks – Leave your jars at the pick up spot when you pick up your next order to minimize travelling to a fro.

Due to a variety of issues that are far beyond my own control, your browser and whatever mobile operating system you use determines your cart / checkout experience.

If you are using Safari or Chrome on mobile it is likely that you will need to get to the “Shipping Options” part of the checkout, add your address (or just postal code if you are curious), unselect “Ship to a Different Address.”

Once that is done you will get a loooooong list of options for how to get your order to you.

Please, DO NOT put the address of the place you want to pick up as your shipping address.

Please DO NOT pay for shipping and then in the notes say where you want to pick up. Silly to pay for delivery, when you don’t want to have it delivered, and sometimes I don’t always catch that in the notes until delivery day.

If you are using Firefox, it seems to work just like desktop. IDK, why, it just does.