FAQs

Absolutely. Please make sure its covering your nose and mouth and if it is not you will be asked to adjust it so that it does.

Yes you can handle products, just be sure to sanitize hands upon arrival, and limit the amount of touching you do to your face / mask.

As of now, the Manitoba PHOs have no capacity limits, so come on in but try to keep your social distance.

Not really. If its a bar of soap it’s cool but otherwise the bulk goods are far too difficult to smell.

Open for Special events early on Saturdays and some Sundays.

YES! In store everything is by the gram so bring in your clean & dry containers to be refilled with a lot or a little product.

Clean containers create less cross contamination of product and less mess in Refill. You also want your containers dry so that you have as little opportunity for bacteria to grow if you fill with a product that does not have preservatives.
A clean & dry container gives you and your product a fresh start AND a longer shelf life.

When you come in with your clean & dry container you can weigh your container at the front of the shop and write the weight on your container with the wax markers provided OR you can come to the counter where if it’s not busy and someone can weigh them for you.
Once your empty container is weighed, fill them up or not, and leave the rest of the math to staff.

Always think of functionality.

If you have that plastic shampoo bottle, reuse it, as it functions like you need it to in the shower and you already have it in your possession.
Same goes for those sturdy laundry jugs that are meant to pour into its matching cup that also measures.

NOPE!!!
This was a thing that was done late 2020 and most of 2021 to allow Refill to offer a safe shopping experience.

Easy peasy, you can park on Notre Dame on our side of the street any time of day for 1 hour free. There’s also parking on Furby St 🙂

All of the products come in either glass deposit jars, compostable paper bags, or loose in a reused paper bag.

634 Notre Dame Ave, Winnipeg, Manitoba. If you are driving down Notre Dame you will pass a No Frills on the left, the next block is where Refill is located. There is a Shoppers Drug Mart on the Right, Refill is directly across Notre Dame.

These are jars that Refill currently charges $2 for and can be returned, in store or on your next delivery, for store credit.

Refill currently has one delivery day a week, Wednesday, and everything is delivered between 5 pm – 8 pm.
Even without COVID there was always the plan to have a delivery program for better access and accessibility so the hope is that this catches on and it can grow.

From Refill’s infancy Peg City Car Co-op has been the choice for transportation, this includes deliveries. When possible the hybrid plus is used but its not always available, making deliveries low or no emissions. Supporting car sharing is more sustainable even if the hybrid is not booked for the weeks deliveries.

No. Refill offers in store shopping or Winnipeg wide delivery.

Refill is owned / operated by one person, Marisa, and sometimes the extra help from her partner Cody. Long story short, post head injury Marisa was left with a disability that requires her to be vigilant in tracking energy. The hours fit their life + brain health and expected retail hours as best they can.

The owner of Refill lives in the neighbourhood and walks to work, thus shrinking the carbon footprint of the individual and the business.

Please do not assume it was an act of vandalism due to your perceived idea of the neighbourhood. A drunk driver hit a parked car and the parked car came into the building.