FAQs

COVID Protocols

Do I need to wear a mask in store?

Absolutely. Please make sure its covering your nose and mouth and if it is not you will be asked to adjust it so that it does.

Can I touch things?

Yes you can handle products, just be sure to sanitize hands upon arrival, and limit the amount of touching you do to your face / mask.

Do you have a capacity limit?

As of now, the Manitoba PHOs have no capacity limits, so come on in but try to keep your social distance.

Can I smell stuff?

Not really. If its a bar of soap and you are fully vaccinated its cool but otherwise the bulk goods are far too difficult to smell.

Shopping in Store

What are your hours?

Monday: Closed
Tuesday: 12 pm – 7pm
Wednesday: 12 pm- 7pm
Thursday: 12 pm – 7pm
Friday: 12 pm – 5pm
Saturday: 12 pm – 5pm
Sunday: Closed

Open for Special events early on Saturdays and some Sundays.

Can I bring my own containers to Refill?

YES!!!
In store everything is by the gram so bring in your clean & dry containers to be refilled with a lot or a little product.

Why do containers need to be clean & dry?

Clean containers create less cross contamination of product and less mess in Refill. You also want your containers dry so that you have as little opportunity for bacteria to grow if you fill with a product that does not have preservatives.
A clean & dry container gives you and your product a fresh start AND a longer shelf life.

Do I need to weigh my containers?

When you come in with your clean & dry container you can weigh your container at the front of the shop and write the weight on your container with the wax markers provided
OR
You can come to the counter where if it’s not busy and someone can weigh them for you.
Once your empty container is weighed, fill them up or not, and leave the rest of the math to staff.

What kind of containers can be Refilled?

Always think of functionality.

If you have that plastic shampoo bottle, reuse it, as it functions like you need it to in the shower and you already have it in your possession.
Same goes for those sturdy laundry jugs that are meant to pour into its matching cup that also measures.

Do I need an appointment?

NOPE!!!
This was a thing that was done late 2020 and most of 2021 to allow Refill to offer a safe shopping experience.

Delivery

more on delivery

How do products come?

All of the products come in either glass deposit jars, compostable paper bags, or loose in a reused paper bag.

What is a deposit jar?

These are jars that Refill currently charges $2 for and can be returned, in store or on your next delivery, for store credit.

When do you deliver?

Refill currently has one delivery day a week, Wednesday, and everything is delivered between 5 pm – 8 pm.
Even without COVID there was always the plan to have a delivery program for better access and accessibility so the hope is that this catches on and it can grow.

How do you deliver?

From Refill’s infancy Peg City Car Co-op has been the choice for transportation, this includes deliveries. When possible the hybrid plus is used but its not always available, making deliveries low or no emissions. Supporting car sharing is more sustainable even if the hybrid is not booked for the weeks deliveries.